Add-ons: Google & AI visibility, Scam watch, enquiry alerts and Multilingual Pages

Google & AI visibility

We reply to reviews, update your Google profile and report monthly.

A$79/month on Essentials, A$85/month on Business, included in Business Plus. We reply to your Google reviews, keep your Google profile up to date, and check every month whether Google and AI assistants (like ChatGPT) mention you, with a one-page report.

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What's included

We check your Google Business Profile for new reviews three times a week.
A short, friendly reply drafted for each new review, up to 20 a month. Extra replies past that are A$2 each, billed with the next month, and only for replies you approve. No minimum term: cancel anytime, no notice period.
We post each reply within one business day of your approval.
Negative reviews flagged to you the same business day we see them.
Each month we check your profile's hours, public holiday hours, services, booking link, attributes and photos, and draft one Google post.
Up to 4 new photos a month added to your profile. Photos never show identifiable customers without their written consent.
Each month we check whether Google and AI assistants (like ChatGPT) mention you, with a one-page report.

On Business, the add-on replaces the 5 reply drafts and quarterly profile check-ups already in your plan, so you never pay twice. Business Plus already includes it. See pricing.

AI answers change from day to day; each report of the questions we ran is a snapshot, not a promise of rankings. We don't scan the dark web, monitor Facebook/Instagram, or take sites down for you.

How approval works

A review comes in, or a profile update is due. We draft the reply, change, post or photo and email it to you.
You reply "APPROVE", or send your edits. From your phone, between jobs.
We post it as your business and confirm by email. Nothing is ever posted without your OK. If you don't reply, we send one reminder, then leave it.

To set it up, you add us as a Manager on your Google Business Profile. It takes about three minutes, and we email the steps. You stay the owner, we never need your password, and you can remove us at any time.

Privacy-safe and careful

Our replies never confirm that someone is a customer and never mention their personal details, appointments, health or the work done for them, even if the reviewer did. Unhappy reviewers are invited to email you directly, so the conversation moves offline. We don't argue in public. Reviews stay on Google: if your industry's rules restrict testimonials, we won't repeat or promote reviews on your website or social media. You approve every word, and you remain responsible for your advertising.

What we'll never do

Buy, fake or write reviews, or ask staff, friends or family to post them.
Gate reviews by only asking happy customers, or offer anything in return for a review.
Promise to remove reviews. Only Google can do that, and only when a review breaks its policies. If one clearly does, we'll help you report it.

A person approves every review reply before it's posted.

Review replies cover Google reviews only, for now. Add-on terms are in clauses 20 and 21 of our terms.

Scam watch

Each month we look for fake sites and listings using your name.

A$19/month on Essentials, A$22/month on Business, included in Business Plus. Every month we look for fake websites, lookalike web addresses and listings using your name. We help you check your SMS sender name, and give you ready-to-send Scamwatch and ASIC report templates. We send you a monthly Scam watch report covering what we checked and anything we found.

Scam watch: no minimum term, cancel anytime with no notice period. We don't scan the dark web, monitor Facebook/Instagram, or take sites down for you. Add-on terms are in clause 23 of our terms.

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Instant enquiry alerts

Know straight away when someone fills in your website form.

Get an email the moment someone fills in your website form. Free on every plan. Website forms only. SMS alerts are included with Bookings (coming soon).

Multilingual Pages

We translate your whole site and keep it updated, in any of 21 languages.

A$19/month per language on Essentials and Business. Business Plus includes 3 languages, then A$15/month for each extra. Choose from 21 languages: Simplified Chinese, Traditional Chinese, Vietnamese, Arabic, Indonesian, Hindi, Greek, Italian, Spanish, Korean, Japanese, French, German, Portuguese, Russian, Turkish, Thai, Filipino (Tagalog), Polish, Dutch and Malay. Pick one or more.

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Refunds & cancelling

Every add-on is cancel anytime, no notice, and ends at the end of the paid period. An add-on cancelled ends at the end of the paid period, no refund and no further charge.

We don't give refunds for a change of mind on months that have already started. This doesn't affect your rights under the Australian Consumer Law.

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't lawfully be excluded.